Shipping Policy

For Local Customers (Within Singapore)

Delivery Time

  • Standard Delivery: Please allow 5-7 business days for your order to arrive.
  • Express Delivery: For urgent deliveries, we offer an express service that guarantees delivery within 2-3 business days.

Shipping Rates

  • Standard Delivery: A flat rate of SGD $5. Free shipping is available for orders over SGD $50.
  • Express Delivery: A flat rate of SGD $15, regardless of order size.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track your order's progress via our courier's website.

For International Customers

Delivery Time

  • Standard International Shipping: Deliveries typically take between 14-21 business days, depending on your location.
  • Expedited International Shipping: We also offer expedited shipping for international orders, which takes approximately 7-10 business days.

Shipping Rates

International shipping rates vary based on the destination country and package weight. The shipping cost will be calculated at checkout.

  • Standard International Shipping: Starts at SGD $15.
  • Expedited International Shipping: Starts at SGD $30.

Customs, Duties, and Taxes

The recipient is responsible for all customs, duties, taxes, and other fees imposed by their country's customs regulations. These charges are not included in the purchase price or shipping costs. We recommend contacting your local customs office for further information.

Tracking Your Order

You will receive a shipment confirmation email once your order has been shipped, containing your tracking number. You can track your order through the link provided in the email or directly on the courier's website.

General Information

  • Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
  • In the event of a delay, we will notify you via email.
  • We are not responsible for shipping delays caused by customs clearance processes.

For any queries regarding your order or shipping options, please contact our customer service team at support@artistintheneighbourhood.com.